ReportToaster

Premium Report - Risky Orders

Risky Orders

This report is for merchants who are looking for the details on any risky orders in Shopify.

Using this report, you can see all of the necessary information about orders that Shopify classifies as High or Medium Risk.

You can see all the key information about the order, what risk factors there are, and what Shopify recommends doing with those orders accordingly.

You can find this report under Orders in the left-hand menu.

Here is what you need to be familiar with to understand the Risky Orders report.

1.) Order Risk Issues:The Shopify risk factors from an order (pulled from Risk / Order Risks, below):

  1. Distance between shipping and IP - Shipping address is a certain distance from the user's current IP address.
  2. Multiple payment attempts - There were multiple payment attempts on this order.
  3. Multiple credit cards - Payment was attempted with multiple credit cards.
  4. Web Proxy - A high risk internet connection (web proxy) was used to place the order.
  5. Fraud pattern - Characteristics of this order are similar to fraudulent orders observed in the past.
  6. Address mismatch (street) - Billing street address doesn't match credit card's registered address.
  7. Address mismatch (ZIP/postcode) - Billing address ZIP or postal code doesn't match credit card's registered address.
  8. CVV mismatch - Card Verification Value (CVV) is incorrect.

**2.) Miles Between Shipping and IP:**The number of miles between the customer's Shipping Address and their IP Address (if available)

3.) Risk / Order Risks: The raw Order Risks data provided by Shopify.

4.) Risk / Risk Level: The Risk Level provided by Shopify. Possible values are None, Low, Medium, and High

5.) Risk / Risk Recommendation: The Risk Recommendation provided by Shopify. Possible values are None, Low, Accept, Investigate, and Cancel (based on the Risk Level, above)

Finally - If you want more information on an order, then the pop-up box on the right side of each row has all the order details.

You can also click on the order name to be taken straight to it in Shopify, which is useful for when you've decided how to handle the order (whether to approve or cancel)

Like all Report Toaster reports, these reports are fully customizable - so you can add/remove columns, introduce a filter or change the sort to suit your individual needs. See our basic guides here for more info.